A letter to buyers
Dear Els Pet Community,
It has come to our attention that some customers are having trouble purchasing self-cleaning cat litter boxes online that claim to be from Els Pet but are not officially authentic. Said that the self-cleaning cat litter boxes they purchased from other companies had not been shipped for more than a month. We empathize with the frustration this may cause and want to offer guidance to prevent further incidents.
Please take note of the following tips to avoid falling victim to fraudulent websites:
Beware of Unrealistic Prices: Scam websites often advertise our premium self-cleaning cat litter boxes at incredibly low prices, such as €39.33 or $29.99. Authentic Els Pet products are sold at reasonable market prices. If you encounter prices significantly lower than the standard rate, exercise caution as these might be scams.
Check for Authenticity: Scammers often replicate our product images, descriptions, and store details. Verify the website's legitimacy by checking for authorized Els Pet dealers and ensuring the store's authenticity.
Engagement and Online Presence: Authentic Els Pet dealers have an established online presence with active social media engagement. Scammers may lack a genuine online community, have minimal followers, or rarely post updates.
Communication: Genuine sellers value customer communication. If a seller does not respond to messages or inquiries, it could be a red flag indicating potential fraudulent activity.
Should you encounter any suspicious websites or experiences that seem inconsistent with our standards, please be cautious and avoid making purchases. We are compiling a list of scam websites for your reference:
Our priority is ensuring that every Els Pet lover receives the genuine product and exceptional service they deserve. Thank you for your ongoing support and trust in our brand.
Els Pet Official Team