ELS PET Cat Litter Box Troubleshooting

Flashing red light:

There are five ways you can try：
1.Reset machine：Unplug the plug and plug it in again, then holding down The 3rd button from the left for 10 seconds
2. You should check that the pedal drawer is installed correctly,and then press the power button or Pull out the pedal drawer and reinstall it and press the power button.
3.Press and hold the pressure switch on top of the door and the power button at the same time，wait for the rake to rotate and then release it. The rake will return and the door will return. Find the pressure switch (metal shrapnel or white button)，switch is on the left side of the top inside of the door frame.

4.You can check whether the sensors on both sides inside the machine are blocked by dust or other obstacles, wipe it gently with a damp paper towel or cloth, and then try to activate the cleaning button.
5.You can use the below problem guide to check that the machine is not experiencing the same problems as described in the manual.

Rake stuck in door：

There are four ways you can try：
1. Reset machine：Unplug the plug and plug it in again, then holding down The 3rd button from the left for 10 seconds
2. Pull out the pedal drawer and reinstall it and press the power button.
3. Press and hold the pressure switch on top of the door and the power button at the same time，wait for the rake to rotate and then release it. The rake will return and the door will return. Find the pressure switch (metal shrapnel or white button)，switch is on the left side of the top inside of the door frame.

Flashing green light：
You can try to open the back cover, take out the entire garbage collection box including the garbage bag, and then restart the machine.

 

Rake stuck in sand：

There are seven ways you can try：
1.Reset machine：Unplug the plug and plug it in again, then holding down The 3rd button from the left for 10 seconds
2. Check that the rake is secure. If the rake is fixed and cannot be moved, press and hold the third button (LED switch button) for 10 seconds to reset the litter box until you hear a "beep", then restart the machine, start the cleaning button, and observe whether the rake is working normally;
3. If the rake can move easily, the screw is slipping, the reason may be that too much cat litter has been added and the rake is overloaded， Please make sure there is no feces sticking to the bottom.
4.You can check whether the sensors on both sides inside the machine are blocked by dust or other obstacles, wipe it gently with a damp paper towel or cloth, and then try to activate the cleaning button.
5. It may be that the garbage bag blocks the sensors on both sides of the machine, causing the rake to pause. You can open the rear hatch, take out the garbage collection box and garbage bags, then restart the machine and activate the cleaning button.
6. If none of the above works, pull out the pedal and remove the litter box, then push back the pedal without the litter box, restart the litter box and see if the rake able to work.
7.Press and hold the pressure switch on top of the door and the power button at the same time，wait for the rake to rotate and then release it. The rake will return and the door will return. Find the pressure switch (metal shrapnel or white button)，switch is on the left side of the top inside of the door frame.